The House of Representatives has passed the Stuck On Hold Act, H.R. 6656, introduced by Congressman Ken Calvert (CA-41). The bill mandates the Veterans’ Administration (VA) to implement a new customer service telephone system. This system will inform callers of their estimated wait times and offer an automated callback option if the wait exceeds 10 minutes.
“Our veterans deserve the best, modern service when they call the VA for assistance,” said Rep. Calvert. “Veterans calling about their health care or other benefits they have earned by serving our country should not be stuck waiting endlessly on hold hoping someone answers. I’m thankful for the overwhelming support of my House colleagues for the Stuck On Hold Act and urge the Senate to take action on it quickly.”
Earlier this year, the House Committee on Veterans' Affairs Subcommittee on Economic Opportunity held a legislative hearing on the Stuck On Hold Act. At this hearing, several veteran service organizations expressed their support for the bill, including Veterans of Foreign Wars (VFW) and Disabled American Veterans (DAV).